Terms & Conditions

Terms and Conditions (“Terms”)

Last updated: April 4, 2016

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the Great Lakes Pet Food, LLC website (“Site”) including with your mobile device and/or as accessed via link from any third party application, mobile application, or social media application.

By accessing or using the Site you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Site.

Your access to and use of the Site is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Site.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


If you wish to purchase any product or service made available through the Site (“Purchase or Buy or Shop”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, email address, shipping address, billing address, phone number, credit card number, expiration date, security code, or any personal information needed to complete the transaction.


The purchaser is responsible for all return shipping fee’s. The fund amount with be the original purchase amount minus the shipping fee. If you choose to use your own label the refund amount will be the same amount as your original purchase amount. No meat treat refunds or returns. To process a return follow either of the steps below:

  • Simply ship it back to us (4240 Blue Star Hwy, Suite D, Holland, MI 49423) and send us an email letting us know you are returning your product and why. Once your package is received you will have a full refund within 3-5 business days.
  • Send us an email letting us know you are looking to do a return, the reason for your return, and that you would like us to provide you a shipping label. We will email you a return with the label and the expected return label fee. Once the package is received by us you will get a refund, minus the return label fee, within 3-5 business days.



Subscriptions may be canceled at any time prior to the recurring order being placed and no charge will occur. Once a subscription has begun to process no changes or refunds will be made. To make changes to your subscription before it processes you can go to My Account-> View Subscriptions or email us at info@greatlakespetfood.com.


Unless otherwise stated, Great Lakes Pet Food, LLC and/or its licensors own the intellectual property rights in the website and material on the website. Therefore, the following activities are prohibited:

  • Republication of material from this website (including replication on another website);
  • Selling or renting material from this website;
  • Public display of website material;
  • Reproduction, duplication or copy of content for commercial use;
  • Editing or modifying website material;
  • Redistribution of website material except where specifically made available for distribution;
  • Damage to the website or impairment of availability or accessibility, or use for unlawful, illegal, fraudulent or harmful purposes or activities;
  • Use of website to distribute malicious computer software of any kind including but not limited to Trojans, key loggers, spyware, viruses, et al.


User Content

User Content refers to material you submit to this website for whatever purpose, including but not limited to text, images, audio, visual, or audio-visual materials.  By submitting the material, you grant Great Lakes Pet Food, LLC unlimited, irrevocable, non-exclusive royalty-free license to use, reproduce, edit, publish, translate or distribute your submitted content in any or all future media.  Any content deemed illegal or unlawful or seen to infringe on the rights of another or be part of any legal proceedings, or be deemed inappropriate in any way, will not be considered for use.

Links to Other Web Sites

Our Site may contain links to third party web sites or services that are not owned or controlled by Great Lakes Pet Food, LLC.

Great Lakes Pet Food, LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that Great Lakes Pet Food, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.

Warranty and Limitation of Liability

The Site is provided “as is” and no warranty is expressed or implied.  We do not warrant constant availability and make no implication that the information of the Site is complete, true, accurate and/or non-misleading. Great Lakes Pet Food, LLC, will not be liable to you in relation to the contents or use of the Site for any loss, direct or indirect, personal or business, information or data.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please Contact Us.