Frequently Asked Questions

“The heart of the discerning acquires knowledge, for the ears of the wise seek it out.”

Proverbs 18:15

Please contact us if you have further questions.

Who We Are

We are based out of Holland Michigan and are ran by 7 members of our family plus one non-family employee who manages the website and social media. Each order is fulfilled and packaged by our family members. We are truly a small family business. 

Why Should I Choose Great Lakes Pet Food?

Our products are the real deal.  We actually tell it the way it is.  We don’t expect you to trust us, so we explain why we do what we do.  We give you real information and science that you can then verify and logically think through.  Thus you can form your own opinion. 

Be careful of studies and theories that contradict the anatomical makeup of your dog.  Most of these studies have money making in mind and not the health of your dog.  You don’t need a college degree to understand the genetic makeup of your dog and their digestion needs. 

Please take the time to read our frequently asked questions.

Why Grain Free?

 The simplest answer is your dog does not run to the nearest grain field and eat the grain.  They just don’t naturally eat wheat, corn, rice, barley, oats, canola, sorghum, and/or soybeans.  Dogs are not cows!

The more complex answer is that your dog’s digestive tract has formed to digest meats and fats.  Your dog is not a sheep, goat, cow, deer, elk, etc.  These animals have four chamber stomachs, enzymes and bacteria to digest grains and grasses, chew the cud, and have a digestive tract 20 times the length of their body.  Your dog has a single stomach, enzymes and bacteria to digest meats and fats, and have a digestive tract 2 1/2 times the length of their body.  Your dog will naturally eat meats and fats.  Cows will naturally eat grains and grasses.   Don’t try to make your dog a cow by feeding it grain.

Knowing these things about is so important because 70-80% of the  immune system is located in the digestive tract.  Feeding your dog grain will stress their immune system which opens the door for a multitude of diseases, allergies, and sensitivities to come in.  On top of weakening their immune system, your dog will not be able to extract the proper nutrients from the grains because they are not designed to.  Without the proper nutrients your dog will be left under nourished and with a weak immune system.

Feed Great Lakes Pet Food to your dogs so that they have strong immune systems, receive proper nutrients, and are as healthy as possible.

I was told Grain Free will cause heart problems

LOGIC 101: The Anti-Grain Free Propaganda

We would like to present the evidence and let you decide.

There is growing concern of dogs developing dilated cardiomyopathy (DCM), which means an enlarged heart. “Between January 2014 and April 30, 2019, the FDA received 524 reports of DCM, including 119 dog deaths and five cat fatalities. Of those reports, 222 of them came between Dec. 1, 2018, and the end of April, the agency said.” (Gibson, 2019)

Be aware that there was no official study that had a control group versus a test group, meaning there was no true way to know what caused the heart issues in these dogs.  If these people have no true way of knowing what is causing DCM, why blame grain free?  Read more and find out!

 

How many dogs are affected by this? 

The Math:  This article is using a 5-year number of 524 dogs. So how many dogs are represented in this 5 years?  We know the United States has approximately 80 million dogs in any given year.  So 80 million x 5 years = 400 million dogs.  This means your dog has a .00000131% chance of having a problem or a 1 out of 763,358 chance of developing a problem. We also have to remember that most of the dogs getting sick or dying were breeds already predisposed to having DCM.  – The math doesn’t advocate the anti-grain free propaganda, so what is the real issue?

Why publish these reports?

The Reason:  Dogs eating grain free will eat almost half as much kibble, this means pet food companies sell almost half as much kibble. Also, the amount of money made per bag is less with grain free kibble. So, not only do they lose out on the amount they sell, they are also losing out on how much they make per bag.  I can tell you as an owner of a pet food company, this grain free movement is costing the big boys in the pet industry a lot of money.  No one wants their paycheck to be cut in half.

 

Who did this reporting?

The Mystery:  It is not stated who did the reporting for the articles. These names were not all made known – Very suspicious. From our research, the reporting came from veterinarians which most, if not all, receive benefits from selling and advising a grain based kibble – Again, suspicious.

Was there an actual study?

The Crazy:  There has never been an actual study conducted.  There have only been opinions that stated maybe’s, might’s, potential’s, possibilities that were written to seem factual.  There was nothing definitive or conclusive.

 

Who is funding these reports?

The Hush Hush Secret:  We have all witnessed 3rd party reporting that seems to be legit, except that it turns out big businesses are funding it for their own agenda.  In this case two big companies which won’t be named funded and pushed the reports.  We are all wising up to false narratives.

 

What’s not talked about?

The Elephant In The Room:  The dog’s digestive system is not designed to digest grains.  Dogs are not cows!  Dogs are made to digest meats and fats.  Unfortunately the real issue isn’t addressed because to much money is made by feeding dogs grain.

 

What can we compare this too?

The Perspective:  Not many people thought fast food was bad for you in the 80’s and 90’s.  It was cheap, tasted good, and very convenient.  We all know better now.  People are more knowledgeable to what they eat, so it’s only logical that this would carry over to their dogs.

 

What have we done?

Being Proactive:  Many actual studies have been done stating the positive effects of taurine in your dog’s diet.  One of the biggest positive affects is aiding in heart health.  It has been so positive that it has even been shown to reverse dilated cardiomyopathy (enlarged heart). 

We make sure the dogs are receiving enough taurine in two ways.  1st – providing meat based kibble is the natural way because taurine naturally occurs in meat.  2nd – we add more taurine into our dog food. These two things ensure your dog has its nutritional needs met. 

 

What will we do?

The Outcome:  We will remove any ingredient that is proven to be bad for your dog.  We won’t hesitate, blink, or procrastinate – a change would be made the same day.

 

What can you do?

Your Stance:  Don’t be pushed around and pressured into doing what big business/big government wants you to do.  Be your own person and make your own decisions.  

 

 Source:   Gibson, Kate. “16 dog food brands may cause heart disease in pets, FDA warns” CBS News,  July 1st 2019, https://www.cbsnews.com/news/dog-food-and-heart-disease-fda-warns-16-dog-food-brands-may-cause-heart-disease-in-pets/

Nature, Body, Choice:

Nature:  We know a dogs genealogy starts with wolves.  We also know wolves eat farmer’s livestock and not the grain.  So, why feed dogs grain when they wouldn’t naturally eat it?  Dog food companies choose grain because it’s a cheap filler in which the dogs will eat more of, which increases sales.  Feeding grain is about making money and not because it is good for your dog.

Body:  Roughly 70-80% of your immune system is located in your gut. This is also true of your dog.  Therefore, keeping the gut healthy is key to illness prevention.

Choice:  We all know there can be side effects to eating unhealthy, and grain puts unnecessary gut stress on your dog.  Help your dog thrive by feeding Great Lakes Pet Food, a choice that is completely grain free.

Bottom Line:   Our products are the REAL DEAL.  If you have questions, we will tell it to you straight, like it is, no holds barred.

Will it cost more?

Yes & No.  The upfront cost of our food will be more.  It costs more to produce meat and vegetables than it does to produce grain.  The good news is that your dog will eat 40% less on average from grain based food.  This means you can take 40% off the price when comparing.  In addition, a healthy dog mean less trips to the vet!  So don’t be surprised if your vet speaks against a grain free diet.

Free Shipping

How is this done?  We don’t have distributors or brick and mortar stores.  Therefore, we actually can ship it to your door cheaper than if you were to pick it up in a store.’

** Free shipping over $20 in the continental United States**

Why is my dog eating less food?

This is because the dog can actually digest the food that it is eating, thus the intestinal tract can extract nutritional value from the food.  This does not happen with grain based foods.  Professional dog people and breeders tell us their dogs eat approximately 40% less of our food versus a grain filled diet on average.  This is due to the fact that they are able to digest the food and therefore extract the nutritional value from it.

Less poop, Less Smell, Better Stool !!!

Less Poop:  Have you realized you’re not picking up as much poo?  It’s because you are feeding them a nutritional food without the grain fillers. Your dog will be eating approximately 40% less and less going in means less coming out. 

Less Smell:  Your dog’s digestion tract will no longer be working overtime trying to digest grains, which it never fully does.  When digestion isn’t complete, the food rots in the gut, producing a fouler smelling poop. 

Better Stool:  When everything is working properly, the stool will be nice and firm and the smell won’t knock you over!

Puppy Food

We have a puppy food for two reasons.  First, is to help the little ones chew.  Second, is for all those who believe their puppy should be fed a bag of food that has the words puppy written on it.  I can’t count the amount of times a customer has told me the vet said the puppy needs to be eating puppy food.  I always ask the customer was there anything said about the quality of food inside the bag?  The customer says no, the vet just said the bag needs to say puppy on it. 

Then in 2019 the vets started passing along so called reports funded by big business saying to stay away from grain free because your dog could get an enlarged heart, could have cardiac arrest, and could die.  In reality it is all for the money.  Dogs eat less and are healthier when fed a grain free diet.  This means less sales and less need for medication.  Talk about a good scare tactic!!  

In reality it’s all about what is inside the bag.  With our food, you can feed puppy food or all life stages to any age dog depending only on their preference on kibble size.  The only difference between all life stages and puppy food is the kibble size. We believe our dogs should have the same great diets as the puppies, so we made our all life stages food the same as our puppy food.  Remember that a puppy eats 2-3 times as much as a percentage of body weight than an adult.  A puppy will get all their nutritional needs met through volume as long as the food is of quality.  This is much the same as children eating from the same table as the adults.  As long as it is a nutritious food, a child will get their needs met through volume.

Where is our food made?

MADE IN THE USA!  The kibble is made in the Great Lakes Region.  The meat treats are made in Michigan from Michigan raised pigs.  The treats are made in a USDA facility with USDA pork.  It’s made right along side of people products. I eat the treats myself and so does my family.  Actually more people eat the treats than dogs.

The Plain White Bag

The plain white bag is used to keep costs low for breeders and kennels who don’t care about a fancy bag. Food quality and economics matter more to breeders and kennels than a pretty bag. To our surprise, it also mattered more to the general public more than what we thought!

Besides being cost effective, the white bag also cuts down on pollution. It does this in 2 ways. 1st – there is much less color dye used so there isn’t the manufacturing waste which would end up in our landfills or water treatment plants. 2nd – production runs with graphic design mistakes don’t happen because there isn’t any graphics to make mistakes on. These mistakes happen way more than you think and it all is thrown away.

 

Why use vitamin's and mineral's with long names?

In order to meet the standards set forth by AAFCO, vitamins and minerals are added to ensure pets have what they need for complete and balanced nutrition for all life stages. Some minerals are not as easily digested so they are bound to amino acids, which are the building blocks of proteins, in a process called chelation. You may recognize them as the minerals that end in “ate.” These chelated minerals are better absorbed in the digestive system providing vital nutritional benefits. They may be hard to pronounce, but they are healthy for your pet.

 

Please click the Ingredient tab to view a glossary listing each ingredient and how it benefits your pet.

What if my pet doesn’t like the food (Guarantee)?

If when properly introduced, your pet does not like our kibble, return the unused portion (minimum 75%) in the original packaging with the original receipt for a full refund. The return must be within 30 days of the purchase date.

If purchased retail, please follow the policy of your place of purchase.

If purchased from our website, please return to:
Great Lakes Pet Food
4240 Blue Star Highway, Suite D
Holland, MI 49423

How does the Subscribe and Save program work?

It’s simple! Click on the pet food you wish to have delivered to you. Then click on the Select Delivery & Billing Schedule button. From there you choose the delivery & billing schedule that works the best for you and your pet and the amount of pet food. Finally, add it to your cart. That’s it!

Note: All prices are subject to change without notice at any time.

Can I cancel my subscription?
Yes, go to the My Account section > View My Subscriptions. Next, to each of your active subscriptions, you will find a Cancel button.

Note: All prices are subject to change without notice at any time.

How do I manage my subscription?
To manage your subscription go to My Account> View Subscription. You can then:

 

 

Cancel an active subscription

Pay for a renewal order when the recurring payment method has failed or if the subscription uses manual renewal

Change the payment method of automatic recurring payments

Change Address for the subscription shipping address.

Send Subscription Now Use this function to have your subscription sent out as soon as possible. Your subscription interval will then begin again from this date.

Add Product will allow you to add different products to your subscription. (You can later remove these as well)

Remove Products by simply clicking the red X to the left of the desired product under your account >subscriptions> View

Change Delivery Date will allow you to change the interval in which your subscription is sent. (Please note: It may take one billing cycle for your  new subscription interval to update.)

 Note: All prices are subject to change without notice at any time.

How do I change how often my pet food is delivered?
You can change your delivery schedule by going to My Account> Subscriptions>View. In the Change Subscriptions Box  you will see options to downgrade or upgrade your time of delivery.
How does the Subscribe and Save program save me money?

When you sign up for our Subscribe and Save program you will automatically receive 5% off of each bag of pet food.

Will I receive 5% off of all of my future orders?

Any pet food you receive from our Subscribe and Save program will have the 5% discount applied to it. If you place an additional one-time order you will not receive the 5% off.

Can I order more than one bag of my desired pet food on the Subscribe and Save program?

Of course! After you choose your desired Delivery & Billing schedule you can change the quantity of pet food before adding it to your cart.

How are subscriptions billed?
Your credit card will be charged the same day your product is shipped out.
Who regulates pet food?
While the FDA (Food and Drug Administration) regulates the pet food industry in the United States, the Association of American Feed Controls Officials (AAFCO) is the non-profit organization that sets the standards for both animal feeds and pet foods in the U.S.  Many States also have regulatory agencies overseeing food/feed manufacturing compliance. For the State of Michigan, that agency is MDARD: Michigan Department of Agriculture and Rural Development.
How does the coupon for writing a review work?

Once you receive your product, come back to the website, find the product, and submit a review. Once we approve that review you will get an email with a coupon code to use on the website. You will only receive ONE coupon per customer.

If you currently have a subscription product, simply email us when you would like to redeem your coupon and we will add it to your order. Your email must include the coupon code.

ID Tag Program

When you purchase your new puppy from a Great Lakes Pet Food affiliate breeder they will give you a blue Great Lakes Pet Food ID tag. This tag is an alternative lost and found program. It is great to use before your dog is microchipped or in place of microchipping. Here is how it works:

  • Your breeder notifies us that you have purchased a puppy and what number ID tag you received.
  • We enter the information into our customer data base.
  • In the unfortunate situation that your puppy is ever lost, we have our phone number on the tag as well. Once we receive a call, we search our data base for the number, we call you with who has your dog and how to contact them and you get your puppy back.