Frequently Asked Questions

Please contact us if you have further questions.
Why should I choose Great Lakes Pet Food?

 

Nature: Do wolves live off grain?  Do deer eat meat?  The answer is no.  So why feed dogs grain?  Good question!  Because it’s a cheap filler, not because its good for them.

Body: Roughly 80% of your immune system is located in your gut. This is also true of your dog. Therefore, keeping the gut healthy is key to illness prevention.

Choice: We all know there can be side effects to eating unhealthy, and grain puts unnecessary gut stress on your dog. Help your dog thrive by feeding a healthy grain-free food.

Bottom Line:   Our products are the REAL DEAL.  If you have questions, we will tell it to you straight, like it is, no holds barred.

The price of your food is higher than what I normally spend.

Why is grain free kibble more expensive than grain filled kibble?  The biggest factor is because it takes approximately 2.5 – 3 pounds of grain to produce 1 pound of meat.  Another factor is producing vegetables also costs more than producing grain.  These two factors are the main reasons the cost is higher. The good news is that our food is more nutrient dense and without the grain fillers.  This means consumption goes down 40% from a grain based diet on average.  So, take 40% off your bill when comparing to a grain based food.

Why is my pet eating less food?

Have you realized that your pet is eating less food than before?  It’s because you are feeding them a nutritional food without the grain fillers. It’s sort of like you eating cereal versus eating meat.  Professional dog people and breeders tell us their dogs eat 40% less of our food versus a grain filled diet on average.

Less poop, Less Smell, Better Stool !!!

Less Poop:  Have you realized you’re not picking up as much poo?  It’s because you are feeding them a nutritional food without the grain fillers. Your dog will be eating approximately 40% less and less going in means less coming out.  Less Smell:  Your dog’s digestion tract will no longer be working overtime trying to digest grains, which it never fully does.  When digestion isn’t complete, the food rots in the gut producing a fouler smelling poop.  Better Stool:  When everything is working properly, the stool will be nice and firm.

Where is your food made?

Our premium grain free food and treats are made in the Great Lakes Region of the United States from U.S. sourced ingredients.  The kibble is  slow cooked in small batches to optimize flavor and nutritional value.  The meat treats are made in Michigan from Michigan raised pigs.  I eat the treats myself and so does my family.

Why use vitamin's and mineral's with long names?
In order to meet the standards set forth by AAFCO, vitamins and minerals are added to ensure pets have what they need for complete and balanced nutrition for all life stages. Some minerals are not as easily digested so they are bound to amino acids, which are the building blocks of proteins, in a process called chelation. You may recognize them as the minerals that end in “ate.” These chelated minerals are better absorbed in the digestive system providing vital nutritional benefits. They may be hard to pronounce, but they are healthy for your pet.

Please click the Ingredient tab to view a glossary listing each ingredient and how it benefits your pet.

What if my pet doesn’t like the food (Guarantee)?
We think your pet will enjoy our foods; however, satisfaction is very important to us. We stand by our commitment to provide your pets with superior, palatable food.

If when properly introduced, your pet does not like our kibble, return the unused portion (minimum 75%) in the original packaging with the original receipt for a full refund. The return must be within 30 days of the purchase date.

If purchased retail, please initially follow the policy of your place of purchase.

If purchased from our website, please return to:
Great Lakes Pet Food
4240 Blue Star Highway, Suite D
Holland, MI 49423

How does the Subscribe and Save program work?

It’s simple! Click on the pet food you wish to have delivered to you. Then click on the Select Delivery & Billing Schedule button. From there you choose the delivery & billing schedule that works the best for you and your pet and the amount of pet food. Finally, add it to your cart. That’s it!

Note: All prices are subject to change without notice at any time.

 

Can I cancel my subscription?
Yes, go to the My Account section > View My Subscriptions. Next, to each of your active subscriptions, you will find a Cancel and Suspend button.

Note: All prices are subject to change without notice at any time.

 

How do I manage my subscription?
To manage your subscription go to My Account> View Subscription. You can then:

Cancel or Suspend an active subscription

Reactivate a Suspended subscription

Resubscribe an expired or canceled subscription

Pay for a renewal order when the recurring payment method has failed or if the subscription uses manual renewal

Change the payment method of automatic recurring payments

Change Address for the subscription shipping address.

 Note: All prices are subject to change without notice at any time.

How do I change how often my pet food is delivered?
 

You can change your delivery schedule by going to My Account>View Subscriptions. Next to each subscription you will see options to downgrade or upgrade your time of delivery.

How does the Subscribe and Save program save me money?

When you sign up for our Subscribe and Save program you will automatically receive 5% off of each bag of pet food.

Will I receive 5% off of all of my future orders?

Any pet food you receive from our Subscribe and Save program will have the 5% discount applied to it. If you place an additional one-time order you will not receive the 5% off.

Can I order more than one bag of my desired pet food on the Subscribe and Save program?

Of course! After you choose your desired Delivery & Billing schedule you can change the quantity of pet food before adding it to your cart.

How are subscriptions billed?

Your credit card will be charged the same day your product is shipped out.

Who regulates pet food?
While the FDA (Food and Drug Administration) regulates the pet food industry in the United States, the Association of American Feed Controls Officials (AAFCO) is the non-profit organization that sets the standards for both animal feeds and pet foods in the U.S.  Many States also have regulatory agencies overseeing food/feed manufacturing compliance. For the State of Michigan, that agency is MDARD: Michigan Department of Agriculture and Rural Development.