Returns Policy
- We do not accept returns on meat treats. If you have a meat treat that is unopened and is moldy, please send us a picture and we will replace it with 2.
- If you no longer need or want your recently delivered product you may return any unopened product for a refund. If you choose to use a label we provide your refund will be the full amount you paid minus the shipping fee’s. There are two ways you can do this.
- Simply ship it back to us (300 S. State St, Suite 12, Zeeland, MI 49464) and send us an email letting us know you are returning your product and why. Once your package is received you will have a full refund within 3-5 business days.
- Send us an email letting us know you are looking to do a return, the reason for your return, and that you would like us to provide you a shipping label. We will email you a return with the label and the expected return label fee. Once the package is received by us you will get a refund, minus the return label fee, within 3-5 business days.
**All returns must be done within 30 days of the purchase.
Shipping
We ship via UPS or USPS to the continental United States. All orders placed before 11AM EDT will be shipped the same day. Our flat rate shipping is between $5-$15 depending on location and number of packages. Below is our map with our shipping rates.
Unfortunately, we are unable to ship to Alaska and Hawaii.